VISIT US

7 Church Square

Market Harborough

Leicestershire

LE16 7NB

Tel: 01858 469200

Email: bebooted@gmail.com

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© 2016 by Bebooted. 

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us on 01858 469200 or send us an email at bebooted@gmail.com

FAQ

 
Making a Purchase?
 
Making a purchase could not be easier. Just browse our store and add the items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. 

We accept credit & debit card payment's via secure PayPal.
You do not need a PayPal account, simply Checkout as a Guest. This option is just below the 'Sign in to PayPal'.

When confirmation of order is received, this indicate's that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping & Handling?
Orders placed before 5.00pm will be dispatched the next working day.
All items are sent via tracked post.
Once the item has received an 'attempted delivery' status at the purchases postal address it is then the customers responsibility to collect that item from the sorting office.
Bebooted is not liable for uncollected items beyond 14 days of receiving.

 

FREE UK Standard Delivery on all orders. 

(Courier or Royal Mail Tracked - 2-4 working days)

UK Express Delivery (Next Day Courier Delivery ) £5.95

 

European Orders  £9.95  By Royal Mail Tracked ( 1-2 Weeks)

 

Please note we do not deliver on Bank Holidays

 

 

PRIVACY POLICY

How we use your information

 

  • At Bebooted, we request your name and contact details when placing an order or the newsletter. We use this information to: delivered your purchases to you, send you order updates, send you information via our newsletter on your selected preferences, fraud prevention and detection.

  • To complete your purchase we need to request your payment details via secure PAYPAL. We do this to take payments, process refunds and for fraud prevention.

  • To further your experience at Bebooted we will store your purchase history to provide customer service and support and handle returns.

  • As part of your transaction with us we will keep information on your device and including device type, IP address and if you choose to share it your location data. We use this to improve our website and protect our website from fraud.

 

You do not have to give us any of the above personal information, but if you don’t you may be unable to purchase from bebooted.com and you are unlikely to receive our full customer care experience, however we respect your decision to keep your data personal.

YOUR RIGHTS

The introduction of GDPR has lead to the consumer (you) receiving more rights to your personal information. These include:

 

  • The Right to Access the personal information we hold about you. You can do this by contacting us directly at bebooted@gmail.com. You will receive a reply within 30 days of that request containing the personal information we hold on you.

  • The Right to be informed about how we use your personal information at Bebooted. 

  • The right to request your data to be deleted at anytime.

  • The right to stop direct marketing messages at anytime. 

  • The right to request the correction of inaccurate personal information we hold about you. 

  • The right to complain to the Information Commissioner's Office.

 

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Bebooted are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, 

Looking after the personal information you share with us is very important and we want you to be confident that your personal data is kept safely and securely and never shared with other organisations.

We have published this notice to help you understand.

 

 

 

 

 

 

 

 

 

 

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Tax Charges

 

For orders made within the UK or the European Union, 20% VAT is added.
For the rest of the world  no VAT is added.
 

Guarantee

 

We want you to be completely satisfied with you goods. Therefore you can return any part of your order within 14 days of receipt for a full refund or exchange. (THIS APPLIES TO ONLINE ORDERS ONLY..NOT IN STORE PURCHASES) We do ask that you return it to us unused and in its original packing .
We cannot refund Returns Postage costs.
SALE or DISCOUNTED GOODS can only be returned & refunded if there is a fault with the item. An exchange (if available) or credit note will be offered.

 

Returns

 

 

We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days to return, or to exchange the item for something else (as long as it is the same price or lower).

Please package up your order securely to ensure that it is not damaged on it's way back to us.
The responsibility and liability of the goods remains with you until we are in receipt of the goods.

We recommend you return by registered post. Goods are returned to us at your own cost.

If you need a refund your account will be credited once item/s are received and are in an appropriate condition. Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.

 


Please return all goods to;

Bebooted
7 Church Square
Market Harborough
Leicestershire
LE16 7NB

 

Tel: 01858 469200

Email: bebooted@gmail.com